Protection of Personal Information Notice

Last updated: 23 October 2026.

Responsible party

For information submitted through this website, Equinox Residential Communities Services is the responsible party for the purposes described in this notice. Privacy enquiries may be sent to support@ercs.co.za.

Purpose of processing

Personal information submitted through the assessment or contact process is used primarily to communicate with you, understand the relevant community or organisation, evaluate service needs, prepare next steps and maintain records of business interactions.

Information quality and minimisation

Please provide only information that is relevant to the enquiry. Do not submit confidential resident records, identity documents, health information, banking information or other sensitive records through the public website form.

Operators and cross-border services

ERCS may use technology providers for website hosting, security, email and related business systems. Appropriate contractual and technical safeguards should be applied where an operator processes information on ERCS’s behalf.

Access, correction and objections

Subject to applicable law, you may request access to or correction of personal information ERCS holds about you, or raise a concern about its processing, by contacting ERCS.

This website notice is intended to explain ERCS’s website processing in practical terms and should be read with any more specific privacy or service notices that apply to an ERCS engagement.